There might be a slight difference in the tone of colors depending on the resolution of your monitor. Do note that there may be a slight difference measurements depending on how the item is measured and workmanship. The duration of the working process is around 7 days after your payment is being confirmed.
RETURN AND EXCHANGE POLICY
Rounn would like to satisfy the needs of customer. Therefore, we stated here in the website and receipt that all the purchased item is final and non-refundable / returndable. But, we encourage you to contact us if you have any concerns or questions regarding the goods
Rounn would like to satisfy the needs of customer. Therefore, we stated here in the website and receipt that all the purchased item is final and non-refundable/returndable. But, we encourage you to contact us if you have any concerns or questions regarding the goods.
You have the right to exchange your item’s sizes or colors order within 7 days. The exchange period is counted from the day of the good(s) are arrived to you. An exchange must be go through a confirmation process in advance by the Rounn’s team, you can contact us through email or whatsapp. Afterward, you can send the item(s) you wish to return in the parcel your order arrived in and provided that :
- The Product(s) is/are in resalable condition. Rounn has the right to determine the final decision of returns and exchanges.
- The Product(s) have been purchased online.
- The Product(s) returned have authenticity card intact.
- The Product(s) is/are not be used, soiled or washed.
- The Product(s) is/are in its/their original packaging to be intact
If a Product is returned incomplete or after having sustained damage, Rounn shall not accept the return and shall not be able to proceed to the exchange.
Products on promotion or (special) offer or on Sale cannot be returned/refunded as well as Special Collections.
The return option of your ordered item is FREE up to IDR 50,000 for one time exchange, whereas you shall bear the post-delivery cost (even partial) for return to our warehouse. The Products should be returned in the original packaging and condition.
Generally , the personal information we collected from the customer is to help us achieve our goal of providing the highest quality products and services. We only use the information to interact with our customers as well from other parties.
Our delivery time starts from the date we receive your payment , NOT the date of your order. Please note that this can take longer during holidays periods. We will try our best to minimize the potential of any custom delays for our international customers. Rounn also not responsible for any damage or loss items from the shipping company.
We will always provide the shipping code information , hence you can always track your package with the shipping company. Please do check all your details before you make the purchased. Because, all the misspelling or lacking information is not our responsibility.