PRODUCT INFORMATION

There might be a slight difference in the tone of colors depending on the resolution of your monitor. Do note that there may be a slight difference measurements depending on how the item is measured and workmanship. The duration of the working process is around 6 weeks after your payment is being confirmed.

RETURN AND EXCHANGE POLICY

Rounn would like to satisfy the needs of customer. Therefore, we stated here in the website and receipt that all the purchased item is final and non-refundable / returndable. But, we encourage you to contact us if you have any concerns or questions regarding the goods

BAGS

Rounn would like to satisfy the needs of customer. Therefore, we stated here in the website and receipt that all the purchased item is final and non-refundable/returndable. But, we encourage you to contact us if you have any concerns or questions regarding the goods. 

SHOES

You have the right to exchange your item’s sizes or colors order within 7 days. The exchange period is counted from the day of the good(s) are arrived to you. An exchange must be go through a confirmation process in advance by the Rounn’s team, you can contact us through email or whatsapp. Afterward, you can send the item(s) you wish to return in the parcel your order arrived in and provided that :

  • The Product(s) is/are in resalable condition. Rounn has the right to determine the final decision of returns and exchanges.
  • The Product(s) have been purchased online.
  • The Product(s) returned have authenticity card intact.
  • The Product(s) is/are not be used, soiled or washed.
  • The Product(s) is/are in its/their original packaging to be intact

If a Product is returned incomplete or after having sustained damage, Rounn shall not accept the return and shall not be able to proceed to the exchange.

Products on promotion or (special) offer or on Sale cannot be returned/refunded as well as Special Collections.

The return option of your ordered item is FREE up to IDR 50,000 for one time exchange, whereas you shall bear the post-delivery cost (even partial) for return to our warehouse. The Products should be returned in the original packaging and condition.

PRIVACY POLICY

Generally , the personal information we collected from the customer is to help us achieve our goal of providing the highest quality products and services. We only use the information to interact with our customers as well from other parties. 

SHIPPING POLICY

Our delivery time starts from the date we receive your payment , NOT the date of your order. Please note that this can take longer during holidays periods. We will try our best to minimize the potential of any custom delays for our international customers. Rounn also not responsible for any damage or loss items from the shipping company.

We will always provide the shipping code information , hence you can always track your package with the shipping company. Please do check all your details before you make the purchased. Because, all the misspelling or lacking information is not our responsibility.

READY STOCK

Our ready stock items are ready to ship to you anytime soon. In other words, you will get your ready stock items quicker than Pre Order items. Monogramming service is still available. Description of the item will be stated specificaly and please make sure and double-checked before you make a purchased. 

Delivery time for ready stock item is 3 working days max for Indonesia area. International deliveries vary largely according to your location, but our best approximation for the international area is 3-10 working days. 

Please do email us for further information and any specific request. Rounn will contact you with a follow-up email if the item you have selected is not available at the time of order processing. Shipments and deliveries occur only on weekdays.