PRODUCT INFO

There might be a slight difference in the tone of colors depending on the resolution of your monitor. Please note that there may also be slight measurement differences depending on how the item is measured and workmanship.

Our products are 11% tax inclusive.

RETURN AND EXCHANGE POLICY

At ROUNN, we are committed to ensuring customer satisfaction. Please be advised that all purchases are final and are not eligible for refunds, returns, or exchanges. Personalized products are also considered final sale and cannot be returned or exchanged. For any claim, proof of an unboxing video is required.

Should you have any questions or concerns regarding your purchase, we encourage you to contact us prior to completing your order. Our team is ready to assist you via chat to ensure a smooth shopping experience.

BAGS

We aim to meet the needs of our customers. Therefore, we state here on the website and on your receipt that all purchased items are final and non-refundable/non-returnable. However, we encourage you to contact us if you have any concerns or questions regarding your goods.

SHOES

You have the right to exchange your item’s size within 7 days of receiving your order. The exchange period is counted from the day the goods arrive. Exchanges must go through a confirmation process with the ROUNN team. You can contact us through email or WhatsApp.

After confirmation, you may send the item(s) you wish to exchange in the parcel your order arrived in, provided that:

- The product(s) are in resalable condition. ROUNN reserves the right to make the final decision on returns and exchanges.
- The product(s) were purchased online.
- The product(s) being returned include the authenticity card.
- The product(s) have not been used, soiled, or washed.
- The product(s) are in their original packaging.

If a product is returned incomplete or damaged, ROUNN will not accept the return or proceed with the exchange.

Products on promotion, special offers, or sale, as well as special collections, cannot be returned or refunded.

PRIVACY POLICY

Generally, the personal information we collect from customers helps us achieve our goal of providing the highest quality products and services. We only use this information to interact with our customers and relevant third parties.

SHIPPING POLICY

Our delivery time starts from the date we receive your payment, not the date of your order. Please note that shipping may take longer during holiday periods. We will do our best to minimize potential customs delays for our international customers. ROUNN is not responsible for any damage or loss of items caused by the shipping company.

We will always provide the shipping tracking code so you can track your package with the shipping company. Please check all your details before making your purchase, as we are not responsible for misspellings or incomplete information provided by the customer.